Swarovski (valid within USA)

Swarovski warrants that Swarovski branded products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use.  A one-year warranty is offered for Swarovski Jewelry and Accessories and a two-year warranty for all other products.  Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty if it is determined that the product has a material or manufacturer defect.

This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.

This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity serve as proof of purchase of the product.


Citizen (valid within USA/Canada/Mexico)

Citizen warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase.

The Five-Year Limited Warranty will be honored only by Service Centers within US/Canada/Mexico. Service Centers located in other parts of the world will only provide warranty service under the one year International Warranty.

NOTE: The limited-warranty period for CZ Smart is two (2) years from the date of original retail purchase.

If the watch exhibits a defect through normal use, Citizen will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period: (a) if in person to the nearest Authorized Service Center or (b) by insured mail or other insured carrier to the U.S. Service Headquarters at 1000 West 190th Street, Torrance, CA 90502 or Canada Service Headquarters in Markham, Ontario. Citizen recommends that for faster service and for highly technical watches, you submit your watch to the U.S. Service Headquarters in Torrance if you are located in the United States, or the Canada Service Headquarters in Markham if you are located in Canada, or Mexico Service Headquarters in Mexico City if you are located in Mexico.

All transportation costs (including, but not limited to, postage, insurance and packing materials) incurred in presenting or sending the watch to the Authorized Service Center, U.S. Service Headquarters, or Canada Service Headquarters, or Mexico Service Headquarters are the responsibility of the party presenting or sending the timepiece for service. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

As a condition to any warranty service obligation, the Warranty Certificate with all the case and serial numbers as well as the date of purchase filled in by the Authorized Retailer from whom the watch was purchased must accompany the watch when presented for warranty service. Any photocopies or original warranty certificates that appear to have been altered will not be honored.


(a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.
(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
(c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.
(d) Moisture damage to a watch not marked ‘water resistant’ on the case back or damage from moisture in ‘water resistant’ models that is a result of opening the watch, broken or damaged components.
(e) Damage caused by the consumer’s failure to have the watch serviced at the consumer’s expense in accordance with the following schedule of regular maintenance. Power cells must be replaced immediately when power is lost (except Eco-Drive). Water resistant models, including Eco-Drive, must be tested and resealed every two to three years or whenever battery is replaced on battery operated models, whichever comes first.
(f) Damage caused by repairs or alterations of the watch by anyone other than one of the Authorized Service Centers listed in this booklet.